As a global insurance provider, we comply with the local regulations of the places where our members live, work, or travel.

If you have any questions about penalties and regulations that may apply to you, please contact us.

We have designed this website for you. Most of it is accessible for everyone, but some areas are password protected, so only registered users can access them. We do this to protect their personal data.
If you choose or if we give you a user identification code, password or other security login information, do not share it with anybody else. It is there to keep your information private and safe.
We reserve the right to cancel or deactivate your security login information at any time, if in our reasonable opinion we feel you have not complied with our terms of use, or other terms or policies on this site or in any contracts.

We have put together all pages on this website with care and to the best of our knowledge. We review and update them continuously. We cannot, however, guarantee that all the information is up to date and accurate at all times. We reserve the right to add to our website, and to modify or delete information, at any time, without notice.
For binding information on our products and services, please refer to our individual policy information and our general and specific terms and conditions of insurance. You can also contact us directly with any questions.

You use the internet at your own risk: emails, links to our website, and links from our website. We do not accept any liability for direct or indirect prejudice you might suffer from website users or third parties through any contacts or transactions the internet established.

Liability is excluded in particular for:

• transmission errors
• technical defects
• faults or interruptions of the telephone network
• illegal interference with network facilities
• infection with viruses
• copying and falsification of data and contents
• network overload
• failure to detect falsifications
• lack of authorisation
• blockage of electronic access by third parties.

You must not try to gain, or allow others to gain, unauthorised access to our website. And you must not interfere or tamper with the normal operation or the security of any pages on the site.

We are subject to the stringent data protection regulations of the countries we work in. That is because we look after your detailed personal information.
In Switzerland and Guernsey, we handle that information in line with required regulation and good practice. In the UK, Golden Care (London) Ltd is registered with the Information Commissioners Office to process personal data and retain it securely. Here we handle data in line with the General Data Protection Regulation (GDPR) or jurisdictional equivalent.
Everybody who works with Golden Care is duty bound to look after your personal information with absolute confidentiality. ‘Personal information’ is anything that can identify you or that can be used to contact you. Examples include, but are not limited to :

• Full names
• Addresses
• Date and place of birth
• Credit card numbers
• Email addresses
• Internet Protocol (IP) addresses
• Health records
• Sex, gender, race and ethnicity
• Marital status
• Emergency contact information
• Citizenship or legal status

We only collect and retain personal information that is necessary for us tooffer the services that you require and this will include sensitive data.

We also automatically collect some of your ‘non-personal information’ when you visit our site. This is information that does not identify who you are, like browser type, host operating system.
Cookies are small files that recognise repeat visitors to a website. Like many other sites, we use them to improve your online experience. You can use your browser to allow or block cookies. If you block them, you might not be able to see our whole website, or it might not function fully.